|
|

 |
 |
|
|
| The following article, written by Ed Greenslet of The Airline Monitor and first published in November 1998, is provided as a useful introduction to the commercial aircraft industry in general.
Opinions forecasts and estimates, particulary with respect to the valuation of aircraft, are the author's own and do not reflect any views of AWAS. AWAS has not verified any of the facts stated.
|
 |
 |
INTRODUCTION |
| |
* Boeing the Leader; Airbus the Challenger |
| |
* The Physics of Flight |
| |
* How a Jet Engine Works |
| |
* The Airplane as a Factory |
 |
 |
BEGINNINGS AND DEVELOPMENT OF THE AIRLINE INDUSTRY |
| |
* The Nature and Form of Airline Regulation |
| |
* Route Regulation |
| |
* Deregulation in the United States |
| |
* The Gulf War: Disaster Spawns a new Strategy |
 |
 |
THE ECONOMIC BASIS OF AIR TRANSPORTATION |
| |
* The Driver behind Travel |
| |
* Travel is an Intermediate, not End, Product |
| |
* Producers Seek to Control Supply of a Commodity |
 |
 |
PRODUCING AND DISTRIBUTING THE SERVICE - HOW THE INDUSTRY FUNCTIONS |
| |
* Air Service from a Passenger's Perspective |
| |
* Hub-and-Spoke systems replace Point-to-Point |
| |
* Point-to-Point Stages a Comeback |
| |
* Southwest: the Prototype Point-to-Point Airline |
| |
* Cargo |
 |
 |
PRICING AND MARKETING |
| |
* Management by Engineers with Safety First |
| |
* From Financial Managers to Airline Managers |
| |
* Airline Marketing: To Whom? |
| |
* Frequent Flyers: Get Them and Hold Them |
| |
* The Route Structure as a Marketing Tool |
| |
* Yield Management - Keystone of the Marketing Program |
 |
 |
COMPETITION - CHALLENGE, RESPONSE AND THE ROLE OF GOVERNMENT |
| |
* Reprise - The Airline Trip from a Passenger's Perspective |
| |
* A Global Industry Learns to Compete Globally< |
| |
* Alliances go Domestic |
| |
* Government Still a Key Player |
| |
* Shuttles - An Airline within an Airline |
| |
* Express Airlines - A New Type of Airline within an Airline |
 |
 |
FINANCIAL CHARACTERISTICS OF THE AIRLINES |
| |
* The Need for Capital |
| |
* Leasing to the Rescue |
| |
* Organized Labor's Effect on Airline Management Decisions |
| |
* Outsourcing: How Much and What?
|
 |
 |
SECURITY ANALYSIS AND AIRLINE STOCK VALUATION |
| |
* The Financial Statements |
| |
* The Profit Equation - A Tool for Airline Analysis |
| |
* Airlines Not Considered part of a Core Investment Program |
| |
* The Big Picture - Traffic First |
| |
* Jet Fuel - the Wild Card |
| |
* Yield and the Revenue Stream |
| |
* Expenses and Capacity - where Management is in Control |
| |
* Forecasts - the Reason for Stock Analysis |
 |
 |
TERMINOLOGY OF THE AIRLINE BUSINESS |
 |
|
The commercial airline industry as we know it today began on April 22, 1952.
That was the day the Board of Directors of The Boeing Company authorized $15
million to develop a commercial airplane powered by a jet engine and called
project 367-80. Old timers at Boeing still refer to it as the dash 80 but we
know it as the 707. It was the first successful commercial jet transport and
with this tool airlines were finally able to replace ships and trains as the
primary mode of long distance passenger transportation in the world.
At the time Douglas Aircraft was the leading producer of commercial aircraft
with a highly successful line of piston powered airplanes that started with the
DC-2 in 1934, continued with the famous DC-3 (the C-47 of World War II) and
climaxed in the 1950s with the DC-6 and DC-7. Along with Lockheed Aircraft,
Douglas dominated the production of commercial airplanes while Boeing was a bit
player. The 707 changed all that. Douglas, as is so often the case with a market
leader, was slow to appreciate the potential of this new technology and so their
DC-8 came to market after the 707. Lockheed went in a different direction and
developed a turbo-prop (a hybrid consisting of a propeller mounted in front of a
turbo jet engine) called the Electra.
The pure jet proved to be much superior to the turbo-prop, and by having the
first one in service Boeing soon came to dominate the world commercial aircraft
market. Lockheed left the commercial business, and after a brief return in the
1970s left it again for good, while Douglas was merged into McDonnell Aircraft
in 1967 as a way to escape bankruptcy. Thirty years later the circle was
completed when, in 1997, the now McDonnell Douglas Company was acquired by
Boeing.
>back to top
|
| Boeing the Leader; Airbus the Challenger |
|
Boeing aircraft defined the future of the airline business as the 707 was
followed by the two largest selling models in industry history, the 727 and 737
for short haul markets, and then in 1969 by the 747 which introduced the
widebody cabin design of two aisles rather than one. The 747, with three times
the seating size of a 707, is still the largest commercial passenger airplane in
the world.
The 747 went on to become the most profitable product in the company's line
although Boeing "bet the company" with the cost of its development. The early
years were so difficult due to economic recessions that in the early 1970s there
was a billboard in Boeing's hometown reading: "Will the last person to leave
Seattle please turn out the lights". They didn't have to, and over the last
forty years Boeing has delivered about 54% of all commercial jet airplanes with
Douglas, today part of Boeing, accounting for another 20%. But now that leading
position is being challenged by a new force in the field: the European
consortium known as Airbus Industrie.
Europe had a long history of leadership in aviation and in commercial
aircraft, but the various jet airplanes they designed proved to be inferior, in
economic terms, to those of Boeing and Douglas so by the late 1960s the two US
producers held 90% of the business. In reaction a multinational company, Airbus
Industrie, was established by Britain, Germany and France in 1970 to reduce
dependence on "foreign" equipment, facilitate survival of a struggling European
aircraft industry and address a market opportunity not being met by the
Americans.
The market opportunity existed because, following the launch of the Boeing
747, American Airlines asked for a twin engine, widebody airplane that could
operate on domestic routes particularly out of LaGuardia Airport in New York.
Both Douglas and Lockheed answered the request, but both proposals evolved
during the design stage into three engine airplanes, the DC-10 and L-1011
respectively, which were too large to meet the American mission requirements.
Airbus stayed with the original idea and entered the business with a two engine,
widebody airplane called the A-300. As it turned out, many years would pass
before American bought the A-300, and then not specifically for use at
LaGuardia, but there was a market for the airplane and with it the Airbus story
began.
Airbus had a slow start. Between 1974, when the first A-300 entered service,
and 1979 only 81 airplanes were delivered. However, with their government
backing they were able to stay the course, and during the 1980s Airbus developed
the smaller A-310 widebody and then the first of its line of narrowbody
airplanes, the A-320. These were followed in the 1990s by several more wide and
narrow body models, and today Airbus delivers over 25% of all commercial jets
and is the only company other than Boeing to have developed a product line that
covers almost all of the size and range requirements of the world's airlines.
Their market share is expected to grow to between 35% and 40% in the years to
come, making them a formidable competitor for Boeing in an industry that has
consolidated into just two large companies.
>back to top
|
| The Physics of Flight |
|
We have used terms such as jet and turbo-prop that need to be explained.
These, of course, are the engines that are mounted on the airplane, but to
explain them we need to explain an airplane, as strange as that may sound. For
any airplane to operate it must deal with four forces: thrust, drag, lift and
weight (gravity), with thrust being the key. Thrust is the power driving the
aircraft forward, and it not only must overcome the reverse force of drag caused
by the density of air (your hand held out a car window is pushed backward by
this force) but must also, in conjunction with the shape of the wing, provide
the aircraft with enough lift to allow it to overcome its weight and become
airborne.
In flight all four forces are active all the time since an airplane operates
in three dimensions and not just the two, represented by thrust and drag, we
encounter in daily life on earth. (A scuba diver knows that functioning in three
dimensions is very different from two - neutral buoyancy is all about balancing
lift and weight, something we never have to think about on land.) In airplanes
thrust is a function of the engines, and the guiding principles of engine and
airplane development have been summed up by aeronautical engineers in three
words: higher, farther, faster. For the rest of us the more conventional words
are altitude, range, and speed.
One of the more famous airline accidents in history came on March 31, 1931
when a TWA wood and fabric Fokker tri-motor went down in Kansas killing all
aboard including the legendary Notre Dame football coach Knute Rockne. Up to
that time there had been a fierce debate over whether wood or metal was the
better material for building airplanes. When wood rot was found in the wing of
the Rockne airplane the debate was over and all subsequent airplanes were made
of metal.
From the beginning a propeller, an idea perhaps derived from a windmill,
mounted in front of a piston engine that turned it was the source of thrust, and
this worked very well for everything from the Wright flyer to trans-Atlantic
airliners. There were, however, limits to the efficiency of a piston driven
propeller which restricted the speed of commercial aircraft to about 350 miles
per hour, and the piston engine required oxygen rich air which limited the
altitude at which the airplanes could fly. Finally, these engines used a
considerable amount of fuel which placed limits on range, so trans-Atlantic
trips stopped at Gander, Newfoundland, and Shannon, Ireland, to refuel.
The principles of a jet turbine engine had long been known, they were used in
power generation and gas pipelines, but were not applied to aircraft until World
War II when Germany built the ME-262 jet fighter late in the war. Following the
war the British, who had also developed such an engine, built the first
commercial jet named the Comet and it entered service in 1952. Unfortunately,
structural weaknesses led to two accidents and the aircraft was withdrawn from
operation in 1954 (later improved versions operated until 1997 when the last one
was retired) casting a cloud of uncertainty over the future of commercial jet
power. Boeing, of course, was already developing the 707 and its first flight
came just six months after the Comet was grounded.
>back to top
|
| How a Jet Engine Works |
|
A jet engine operates by compressing the air that enters the inlet, speeding
it up much more than a propeller can, and this compressed air is ignited in the
turbine where the fuel adds to the mass, pressure, and speed of the gas leaving
the exit nozzle. Newton's third law says that any force produces an equal but
opposite reaction, so the forward thrust comes from the speed of the exiting
gas. With this greater thrusting power the three objectives of altitude, range,
and speed all increased to the point that today we have aircraft capable of
non-stop flight from New York to Asia at altitudes of 40,000 feet (air up there
has much less oxygen to burn fuel, but this is OK since much less thrust is
needed to cruise in that thinner air) at speeds of 600 miles per hour.
Going faster and higher involves supersonic flight which brings a whole new
set of problems, some environmental, that almost certainly will be solved in the
future. The British/French built Concorde is the only supersonic commercial
airplane today but it is too small, probably too slow and clearly too
inefficient to serve as a prototype for a commercially successful supersonic
aircraft.
The first generation of jet engines are now not only obsolete in economic
terms but illegal from a noise standpoint as environmental forces have demanded
ever quieter operating standards, with the latest requirements, called Stage
III, becoming effective in the US at the end of 1999 and in the rest of the
world three years later. These demands, along with better economics, have been
met by mounting a large fan in front of the turbine inlet to move, and compress,
more air than the amount that needs to be burned in the turbine. This extra air
passes directly out the exhaust and the ratio of it to the air that is burned is
called the bypass ratio.
The higher the bypass ratio the more efficient, and quieter, the engines.
These large fans are much like a propeller except they are enclosed in a
housing, so the latest idea is to place a very advanced propeller without a
housing in front of the turbine inlet to produce a new version of the old
turbo-prop idea. Early turbo-prop models such as the Lockheed Electra were
inferior to jets although many small commuter aircraft have employed this
technology for years. The new turbo-props, if built, may be better than jets in
terms of fuel efficiency and noise, and their equal in speed and range.
>back to top
|
| The Airplane as a Factory
|
|
Why start a discussion of the airline industry by talking about airplanes?
Because for an airline the commercial airplane is their factory and it
manufactures seats which become inventory for the airline. Moreover, the
technology that makes that factory more productive is controlled by the airplane
manufacturers so airlines must look to them to provide the kind of equipment
that will allow airlines to compete successfully against other forms of
transportation. This tight symbiotic relationship goes back to the very
beginnings of aviation and neither party able to survive without the other. With
the jet airplane airlines finally had a factory that enabled them to sweep the
field and become the dominant form of passenger transportation in the world.
The seats produced by this airplane factory are a very peculiar kind of
inventory. They do not appear on the current asset section of the balance sheet,
as inventory does for most companies, because it is not the physical seat that
is sold but just the use of that seat on a particular flight. Each seat is used
over and over, on average more than 1,000 times a year in the US, so it is never
consumed in the normal sense. However, on every flight any seat that is not
occupied represents inventory that is lost forever. Therefore, we have the
apparent paradox of an airline seat perishing many times a day but never dying.
As we shall see, that paradox dominates all airline economic and business
strategy decisions.
>back to top
|
|
The first recorded flight with a revenue passenger took place in Germany in
March 1912, while the first such flight in the US was between St. Petersburg and
Tampa, Florida, on New Year's Day 1914. The providers of these irregular
services do not warrant the name "airline" so the first scheduled daily
passenger service, and thus the first airline, was established in Germany in
1919. Only sixteen years had passed since the Wright brothers showed how flight
was possible but there had been rapid advancements in aeronautics since then,
much of it coming as a result of the military demands of World War I. Aircraft
really played a small role in that war, although they produced some of its most
notable heroes, but the value of this weapon was recognized for reconnaissance
as well as combat missions so considerable resources were devoted to airplane
improvements.
In the US the needs of a wartime economy and the availability of better
airplanes led the Post Office to establish an air mail service in 1918. This was
operated as an arm of the Post Office Department until 1926 when legislation
converted the service to one operated by private companies under contract with
the Post Office, and the first contract flight was performed by an air transport
company owned by the Ford Motor Company. Many of the airlines operating today
trace their beginnings to air mail contracts they were first awarded in the late
1920s but their dependence on these government awards was also the initial basis
for government control of the fledgling airline industry.
The trans-Atlantic solo flight from New York to Paris by Charles Lindbergh on
May 20-21, 1927, still ranks as the most memorable event in aviation history. No
one foresaw the impact this would have on the public as seventy-eight people had
already made the non-stop trip across the Atlantic (none solo), and he was just
competing for a $25,000 prize offered by a New York hotel man for the first
non-stop trip to Paris, solo or otherwise. Lindbergh had already made a record
trans-continental flight in his airplane, the Spirit of St. Louis, but at the
time he was not the favorite to win the prize money. When he did, and did it
solo, the public acclaim for his historic achievement translated directly into a
greater appreciation of the merits of air travel. This, along with the award of
mail contracts, gave the US airline industry its start.
Lindbergh's first direct involvement in the airline industry (he did fly mail
for one of the early carriers) was as chairman of the technical committee of
Transcontinental Air Transport (TAT) formed in May 1928 and quickly known as the
"Lindbergh Line". In this role he had a major influence on TAT's routes and
aircraft, and pioneered most of the routes that are still part of that airline,
which is now TWA. Early in 1929 he became the technical advisor to Pan American,
a company formed just six months earlier that had won all the foreign air mail
contracts let by the Post Office up to that time. All of these contracts were in
Latin America where Lindbergh was well known and liked following a goodwill tour
of the region after his Atlantic crossing. Primitive facilities demanded that
the routes be flown with aircraft capable of landing on water as well as land,
but despite these limitations, by the end of 1930 Pan Am had over 20,000 miles
of routes compared to only 250 when Lindbergh joined them.
In 1933 his work was to explore the possibilities of a route to Europe over
the North Atlantic following, as nearly as possible, the "great circle" path he
had used on his trip to Paris. Given that the earth is round, despite
protestations from the Flat Earth Society, then the shortest distance between
continents, or from one end of a continent to the other for that matter, is not
a straight line but a half moon arc going well to the north even, if the trip is
long enough, into the Arctic. In the southern hemisphere, of course, it's the
reverse and you go south. The Pan Am Atlantic routes followed the lines
Lindbergh had explored but his similar great circle path in the Pacific, flown
by he and his wife in 1931, could not be used as Russia refused to allow US
aircraft to refuel on its territory (sound familiar?). As a result Pan Am had to
use the longer central Pacific route using Honolulu, Midway, Wake, Guam and
Manila as refueling stops - all of them points made famous in World War II.
Lindbergh remained a technical advisor and a Director of Pan Am until 1974,
retiring just a few months before he passed away at his home in Hawaii.
From the beginning airlines were considered a form of public utility subject
to government regulation and/or ownership. Moreover, in many parts of the world
they are seen as an extension of national identity. These attitudes caused the
business aspect of airlines to become secondary to national and public service
objectives, and therefore, profit, the normal goal of any business, was not seen
as a measure of how well the airline was operated. You would think that public
service motives would demand the lowest possible fares, but this was seldom how
it worked. Government owned airlines in particular often emphasized employment
as a primary goal even if that led to artificially high fares, while for most
private airlines, such as those in the US, regulatory decisions were often
determined more by political than economic factors.
>back to top
|
| The Nature and Form of Airline Regulation |
|
For privately owned airlines the normal regulatory process was to accept the
costs as reported by the airline and then apply a uniform rate of return to
obtain an approved fare level. By insulating the business from market forces
inter-company competition, which still existed and could be very aggressive,
took such forms as larger seats and grander food. The fact that these amenities
raised the cost of doing business was not considered because the regulatory body
accepted those costs and allowed the airline to increase its fares enough to
cover them and, in theory, earn a modest profit. Of course, those profits often
were not achieved because political forces, not market factors, limited the size
of the fare increase. This type of economic regulation came rather late in the
US. During the 1920s and early 1930s the key involvement of the government was,
as we have seen, awarding contracts to carry mail, while operational standards
and the control of airways were in the hands of the Commerce Department. Those
mail contracts were vital to the airlines in the early years, and amounted to de
facto economic regulation, because airlines could not support a business with
the small number of passengers they could carry on the aircraft of the day.
Therefore, losing a contract could doom an airline while mail contract rates set
by the Post Office largely determined their profitability. Few people flew, or
were willing to fly, given the pioneering nature of the industry and the
considerable risks involved which were due more to the primitive state of air
navigation and weather forecasting than to the quality of the airplanes
themselves. It took a tragedy to move the US Congress to address these problems,
and it happened on May 6, 1935, when a TWA Douglas DC-2 trying to reach Kansas
City went down because of unexpected poor weather, a malfunctioning radio and an
inadequate fuel reserve. One of the four passengers killed was Senator Bronson
Cutting of New Mexico. He was one of the more respected members of the Senate at
the time and his death triggered an investigation that led to the Civil
Aeronautics Act of 1938. Under it a Civil Aeronautics Authority (CAA) was
established to operate air traffic control and navigation facilities, including
airports, while a Civil Aeronautics Board (CAB) became responsible for economic
regulation over air fares and routes.
The CAA and CAB remained part of the Commerce Department until 1958 when
another accident led to another change. By the mid 1950s air travel had begun to
mature into a major mode of travel, but the traffic control system had a limited
amount of radar and airplanes none at all. One result was that on September 15,
1954, 300 airliners were circling New York trying to land in pea-soup weather
while on June 21, 1956, delays in the same place continued for fourteen hours.
No accidents happened on those occasions but on June 30, 1956, a TWA
Superconstellation and United DC-7 collided over the Grand Canyon and the 128
deaths made it the worst aviation accident in US history at the time. The direct
result was the Federal Aviation Act which placed administration of airways and
air safety in the hands of an independent Federal Aviation Administration (FAA),
where it remains today, while the CAB was also made an independent agency. In
1972 the FAA was made part of the new Department of Transportation (DoT), but
the CAB remained independent.
>back to top
|
| Route Regulation |
|
Along with air fares, the key form of economic regulation was deciding what
routes an airline could fly. (A major portion of the route system of the larger
carriers was in place before 1938 when this regulation began, with many of them
resulting from the award of mail contracts, and those routes were not changed.)
Route cases could be started for a variety of reasons such as requests from a
city for more service or a determination by the Civil Aeronautics Board that
more service was needed. Once begun, all airlines wishing to serve the route or
routes could apply for them and, in a quasi-legal proceeding, all the arguments
were heard and eventually, always after a year or more, the CAB would render its
decision. For the winner it was often a mixed blessing. Winning was the only way
to expand the system, but many times the route won did not fit well with the
rest of the network. Airlines could only hope that in future cases they would
win additional routes that complemented and supported the ones just received.
Clearly this is not a textbook way to build a business.
Two stories illustrate the inherent weakness of the route award process of a
regulated air transport system. One involves the Trans-Pacific Case of 1969
where the objective was to authorize new service across the Pacific. This was
done, but it was also the event that started Pan American World Airways down the
road to eventual liquidation. Pan Am was the de facto US flag carrier and as
such it took passengers from gateway cities like New York and San Francisco to
international destinations. By design it had almost no domestic routes so
domestic airlines were willing to turn their international passengers over to
Pan Am at these gateways. In the Trans-Pacific decision the CAB changed the
rules. They awarded other airlines Pacific routes from inland cities such as
Dallas and Chicago permitting them to avoid the gateways and avoid giving
passengers to Pan Am.
Over the next several years the same thing was done in European markets. In
response Pan Am, quite logically, requested domestic routes so it could compete
for these inland international passengers, but all such requests were denied.
Before 1969 Pan Am was a consistently profitable, often the most profitable, US
airline, but over the next 23 years of its life it reported profits only five
times. For Pan Am deregulation came ten years too late.
The second example is more recent and it involves a route between Honolulu
and Nagoya, Japan, given to America West Airlines in February 1991. America West
was (and is) a very small airline that had little service to Hawaii from the
mainland while Nagoya was (and is) a secondary traffic point in Japan. What
Nagoya needed to enable that city to develop this international route in
competition with Japan Airlines was an airline with a powerful traffic base in
the United States and substantial service to Honolulu. That is not what Nagoya
got. Instead of American Airlines, United Air Lines or Northwest Airlines they
got America West because the US regulators ignored Nagoya's needs in order to
implement their theory of spreading competition. The result was predictable.
America West could not attract any traffic because it was not strong on either
end of the route and there is a story that on one 747 flight there were just two
passengers.
For this and other reasons America West entered bankruptcy in June 1991
(later it emerged and is now a successful domestic carrier) and gave up the
route as part of it's reorganization. Nagoya / Honolulu is now operated by
Northwest. By following a vague policy of increasing competition at the expense
of economic and market realities regulators have made many decisions like these
and the losers have been airlines, the cities seeking to build air service and,
in the end, even the regulatory objective of creating more competition.
>back to top
|
| Deregulation in the United States |
|
As a result of the shortcomings of this regulatory system, primarily its
tendency to make air fares too high, the US Congress in 1978 passed the
Deregulation Act. This legislation has proved to be one of the most important
events in the history of the airline industry. At a stroke it cut all ties of
government control over fares and domestic routes and for the first time gave
airlines the opportunity to operate as a true business. As could be expected, a
period of substantial turmoil followed as entrepreneurs quickly moved in to
start dozens of new airlines while managers of the established carriers
struggled to adapt to the new environment. In the end all but one (America West)
of the airlines launched in the first decade of deregulation failed. Many of
them, along with most of the smaller carriers operating before deregulation,
were absorbed into the larger airlines as consolidation and acquiring a larger
market share became the dominant feature of these years.
Management of all large airlines except United were strongly opposed to
deregulation because it represented change to a world none of them could
imagine, or were equipped by experience to deal with. Their testimony to
Congress filled volumes and sometimes bordered on the hysterical as this author
observed when he spent several days sitting in the Washington hearing room. The
theoretical basis for deregulation was described in a 1974 book "Economic
Regulation of Domestic Air Transport: Theory and Policy" by George Douglas and
James Miller III and published by the Brookings Institution. The four years from
that book until the passage of the Act in 1978 were easily the most contentious
for the industry since the 1930s but, in the end, it was the promise of low
fares for the consumer that carried the day with Congress. All economic
regulation, along with the CAB, was abolished which, ironically, calmed the
worst fears of airline managers. The initial proposals retained some degree of
economic control over the airlines so were seen by the industry as just a
rearranging of the deck chairs, while full freedom was something they never
expected to obtain.
For the traveling public the rewards were indeed the significantly lower
fares that were promised by the Act, most noticeable in the number of very low
discount fares available to leisure travelers. For the airlines, however, the
1980s were actually less profitable than the years before deregulation because
carriers were still learning how to operate in the new environment. Some learned
better than others.
One airline badly misread the political climate, and process, that produced
deregulation and it cost them their life. Braniff International was a
successful, medium-sized airline operating in the Midwest and Latin America from
its base in Texas. The chief executive, Harding Lawrence, became convinced that
deregulation would not last and that Congress would reverse itself before long
and reinstate economic control over the industry. As a result, after the bill
was passed in 1978, he set out to expand into as many new markets as possible
before this happened, and the next two years witnessed an orgy of new additions
to the system in all parts of the country. The fact that he was wrong about the
intentions of Congress is really irrelevant because, whether he was right or
wrong, the consequences for Braniff would have been the same. That much
expansion that fast overwhelmed the resources of the company, led to massive
losses by 1980 and caused the removal of Lawrence from the management. However,
this and another change in management in 1981 could not save the day, and
Braniff ceased operations and filed for bankruptcy in May 1982.
At the time conventional wisdom said that the public would not fly on an
airline that was in bankruptcy so Braniff and the court saw no alternative
except to liquidate the company. Of course, we soon found out that this
conventional wisdom was wrong when Continental Airlines filed bankruptcy papers
in September 1983, closed down for two days, and restarted as a low cost/low
fare airline that was immediately accepted by the traveling public. There were
some attempts to restart Braniff but in the end just the name was sold and used
twice in the coming years by two entirely new startup airlines, both of which
subsequently failed as well. Thus the Braniff name (in 1928 Paul and Tom Braniff
were the founders) passed into history as the first major casualty of
deregulation and the first of three famous names, Eastern and Pan Am being the
others, that failed to make the transition from a regulated to a deregulated
world.
With the United States adopting an unregulated domestic airline market, our
national policy became one of pressing for similar freedom for international
travel between the US and other countries. This pressure was not always well
received, but a number of countries did sign what became known as "open skies"
agreements with the US, and the European Union, representing the second largest
air travel region in the world, made full deregulation a part of its economic
policy. Only the Asia/Pacific region remains largely restricted, although cracks
are appearing in several places. These three regions account for 86% of world
airline traffic, and among the others Canada is following the US position as are
parts of Latin America. The remaining regions are the Middle East and Africa.
It is important to understand that, except among the countries of the
European Union, "open skies" deals with international travel between countries
not domestic service within a country. Even in the United States domestic
deregulation does not allow a foreign airline such as British Airways to operate
a route such as Chicago / Memphis. Such service is called "cabotage" and it is
forbidden: domestic markets are still reserved for domestic airlines although
pure free market advocates would do away with this limitation.
>back to top
|
| The Gulf War: Disaster Spawns a new Strategy |
|
The most recent seminal event shaping today's airline industry was the Gulf
War of 1991. Its importance is not related to the fact that it was a war but to
where it happened. The Middle East is the key source of oil and terrorism.
Airlines use a lot of oil so fuel is a major cost item for them and airlines had
become a prime target for terrorist attacks with most such attacks mounted by
Middle Eastern groups. It was, therefore, the fear that there could be a rash of
such attacks as a result of the war that led passengers throughout the world to
avoid flying during and after the Gulf War and produced the first ever
year-over-year decline in world airline traffic in 1991. That fear, along with
the sharp rise in the cost of jet fuel in 1990 after the invasion of Kuwait,
began a four year period when the world airlines recorded losses of $20 billion
with the US carriers accounting for almost $11 billion of that. The financial
trauma of these years is hard to overstate. Five of the twelve largest US
carriers went into bankruptcy, two others came close and two of the bankrupt
companies, Eastern and Pan American, were liquidated.
Management across the industry reacted to this trauma by changing its
business strategy in very fundamental ways, the most significant being to
abandon the continuous reach for more market share and instead emphasize cost
control and strengthened service in markets where they already held a strong
position. They also learned to use the power of their computer reservation
systems to put more passengers on existing flights so that they could
accommodate traffic growth with a smaller increase in capacity.
Although it is perhaps too early to say this with complete confidence, it
does appear that the US airlines are, finally, being operated as a real business
where profit and shareholder values take precedence over market share and empire
building. Similar trends are being seen in other parts of the world,
particularly Europe, and one result of the Asian economic crisis should be that
more airlines in that region will also operate on sounder business principles.
All of this may not change the basic nature of the airline business, described
below, but would make for a healthier industry during all phases of the business
cycle moderating, if not breaking, the extreme boom and bust pattern of the
past.
>back to top
|
| The Driver behind Travel |
|
Without travel there would be no need for airlines, so why do people travel
and why do they go where they go? At the most basic level we are a restless
race. Our early ancestor, Homo Erectus, traveled from Africa to Asia and several
hundred thousand years later Marco Polo did the same thing from Europe. Asians
crossed the Bering Strait to North America and later the Spanish conquered that
new world. Americans made westward expansion the hallmark of their identity as a
nation. Human beings, it seems, have an irrepressible urge to be on the go, but
underneath it all is an economic driver.
Virtually all travels in human history are about gaining land, or food or
wealth - in short, economics. It's no different for air travel. But if air
travel is driven by economics it is a very special kind of economics. Air travel
is the alpha form of transport. It is the fastest and most expensive mode on a
scale where walking is the cheapest, and slowest, way to go from point-to-point.
This fact means that air travel is for the wealthy (using the world, not the
western, standard for defining wealth) and this is why most air travel today is
found in developed countries of the world. It also means that, above the
subsistence level, the rate of growth in a country's economy is the key factor
in determining how much air travel there will be within that country and between
it and other countries.
Given this connection between air travel and wealth it should be no surprise
that the airline industry in the US is a relatively mature business. This
country probably has the highest level of personal wealth in the world, has held
that position for many years, and has had the longest time to exploit the
opportunities opened up by deregulation. Total US passenger revenue compared to
Personal Consumption Expenditures was growing rapidly until 1980, but has
declined since then. At the 1980 peak airline revenue was 1.67% of the Personal
Consumption component of GDP while in 1997 it was only 1.47%. It does seem odd
that this was a growth industry when it was regulated but became mature at
almost the same time it was deregulated, but that is what the data says. After
deregulation traffic expanded almost three fold, but because air fares, on
average, declined over 38% in real terms revenue failed to keep pace with growth
in the overall economy.
Europe, where deregulation has just begun, appears to be in about the same
position the US was in 1978 and it will be interesting to see if, over the next
decade, their growth matures as it did here. Asia / Pacific was in a rapid
growth stage before the recent economic troubles and most observers expect that
growth to resume within in a few years. Indeed, it is still expected that the
region will pass the US by about 2015 to become the largest in the world in
terms of total airline traffic, and one reason is that China will more and more
dominate its economic trends. This suggests that Asia / Pacific is about where
the US was in 1960 when twenty years of strong growth was still ahead. Among the
other geographical sectors Latin America may be on the steepest growth curve of
all, although from a very small base, while Africa lags the furthest behind.
Canada is somewhere between the US and Europe as is the Middle East whose growth
is closely tied to the fortunes of the oil industry.
>back to top
|
| Travel is an Intermediate, not
End, Product |
|
Unlike most consumer services air transportation is not an end product but an
intermediate one, used only when it is necessary for someone to satisfy another
personal or business need. No one gets up in the morning and says that today I
am going to take an airplane ride unless they are part of that small minority
that have their own airplane. In the early days of aviation many people did do
that because the experience was so new and unique that flying was a thrill in
itself; you didn't have to go anywhere, just fly, and barnstormers traveled
throughout the country offering people that chance. Now the airplane is just
another mode of transportation and that means the airplane ride is not the key
activity. The desire to reach a vacation resort or a place where business can be
conducted is the key and the airplane trip just a necessary intermediate step to
achieve that end.
This intermediate nature of air transportation is one reason it is, in
economic terms, a commodity. An analogy can be made to a bushel of wheat which
is a commodity for two reasons. First, nobody wants a bushel of wheat, what they
want is a loaf of bread or a cake, so, like air transportation, wheat is an
intermediate material needed to achieve the desired end product. Second, every
bushel of wheat is just like every other bushel, so no producer can make his
different from any other. In the same manner every airplane seat is just like
every other seat. There are, of course, different grades of wheat and there are
first class and coach seats, but for the most part wheat is wheat and a seat is
a seat.
Since neither the bushel nor the seat has any value as an end in itself,
economic theory says that its price will tend to seek the lowest possible level
under the supply / demand conditions that prevail. Moreover, assuming the supply
is adequate, the unit profit margin to any supplier will be very small. It is
possible for a gourmet food shop to charge an upscale price for its cakes and
cookies but there is no such thing as an upscale price for a bushel of wheat. So
too with the airline seat. Viewing air travel this way helps us understand why
we have frequent price wars in the US and on some international routes,
particularly when new suppliers are trying to enter the market.
>back to top
|
| Producers Seek to Control Supply
of a Commodity |
|
This commodity characteristic is the force driving the intense effort of
airline management's to gain a greater degree of control over, and even
domination of, the cities and routes they serve. The only way any producer of a
commodity can hope to manage its price in a way that improves profit is to
control the supply. The rash of US airline mergers in the 1980s and recent moves
by airlines throughout the world to enter into code sharing alliances across
national boundaries are driven by this desire to control the supply of a
commodity product. By doing these things they expect to realize a better price,
or gain more traffic at the same price, than would otherwise be possible. The
establishment by US carriers such as United, Delta and USAirways of no-frills,
"shuttle" or "express" alternatives to their full service product in order to
compete more effectively against new, low fare airlines is another example of
this drive to obtain better control of markets.
It must be said, however, that while an airplane seat is a commodity it is
not as perfect a commodity as is wheat. Airlines do have brand names, and those
names do influence consumer choice as we found out after the Valujet accident in
Florida when passengers in large numbers stopped using all newly-formed airlines
and booked their trips on the established names. This brand preference is a
factor in the marketplace and some airlines refer to its benefits as the
"revenue premium" they are able to obtain because of their well-known brand
name. Nevertheless, any such benefits are marginal and it remains true that
price, particularly for leisure travel, is the top priority with most consumers.
Of course, in many respects any effort to control markets is a zero sum game
because, with most competitors likely to follow the same path, none can be
expected to achieve the measure of control over markets, or the amount of
profitability, they seek. There is an old adage that says in the history of
civilization no one has ever made money transporting people for hire. We cannot
verify this for Roman chariots but it is certainly true for stagecoaches and
railroads and, despite all the improvements in business strategy, in the end it
may prove to be true for airlines as well.
>back to top
|
| Air Service from a Passenger's Perspective |
|
You have two trips to make. One is for business four days from now and the
other is a long awaited ten day vacation to Europe in two months. You live in a
medium-sized city working in a branch office of a large company and the need for
the business trip just came up this morning. If your company has a corporate
travel department you call them to arrange the flight, hotel and car since this
is what company policy dictates. Many large companies have been able to work out
arrangements with some airlines whereby they obtain discounts even for last
minute travel arrangements and you must use those airlines unless they simply
cannot meet your needs - but proving they don't to the travel department may be
only slightly easier than proving to the IRS that you don't owe more taxes.
You don't care what the price of the ticket is, you just know you have to
leave by 7:00AM Monday morning to arrive in time for lunch, and you know you
must return by 2:00 PM on Wednesday to get home in time for your daughter's
basketball game. You also know that both legs of the trip will involve changing
planes at one of the four hubs which different airlines serve from your town
because that's what you do on every trip. There are rumors that one of those
airlines plans to fly directly from your city to the place you're going with a
new 50 seat jet but it's not available yet - you wish it were. You would give
anything to avoid going through that hub again and face the risk of delay or
missed connections - last time it was a quarter mile sprint to the gate to make
one.
As it turns out the airline the travel department favors is fully booked so
they tell you to make your own arrangements. Now you must check all the other
ways of getting to your destination, which you can do on your office computer
over the internet or with a local travel agent, and you soon realize that having
several hubs to choose from opens up a lot of options. With them you have no
trouble finding seats on flights that exactly meet your needs - maybe there is
an upside to sprinting between gates other than an unplanned aerobic activity.
Although you are only going 600 miles the round trip price is $700 but, of
course, you don't care about that. It's just that when you get on the plane the
person next to you, going the same place you are, brags about paying only $175
for the same seat, same cup of coffee, same peanuts and same sprint. Funny
system, you think. There is just one thing that annoys you. That seat mate came
on board before you did with two shopping bags and two suitcases full of stuff
for the grandkids and these now completely fill the overhead bin so your
briefcase and small overnight duffel bag must both go under your feet. You
remember that one of the other airlines serving your town recently limited carry
on to one bag plus a briefcase and you now wish this airline had the same rule -
you hear they are planning to but apparently not yet, at least not on this
flight. Still everything works and you make the connection with just a brisk
walk which gets you on the next leg before your seat mate so this time you can
use the overhead. More important, the return trip is on time so you make the
basketball game with room to spare.
Now you can think about Europe. No need for the travel department here - it's
your money and they don't book personal trips anyway. But it is your money and
now price is of great importance. You would use some of those frequent flyer
miles you have accumulated but you are going during one of the blackout periods
that apply to them so you call your sister-in-law the travel agent. She comes up
with several options: if you would like business class (who wouldn't) the round
trip price is over $4,000 - you say thanks. A coach seat on the days you prefer
is a more reasonable $800 but she says that if you can leave a day later than
planned, and come back a day later as well, there is a special going on for
$300. It's a test to see how quickly you can say yes. Shifting the trip a day is
no problem and you can't believe that a 3,000 mile trip will cost less than half
as much as that earlier one of 600 miles. Again you think, funny system.
There is one catch. This flight leaves from New York so that means changing
planes at your friendly hub and then again in New York. There are international
flights out of the hub - lots of them, but not at $300. Moreover, since you have
to be in New York several hours before the international flight departs getting
there from home will pretty much kill a full day. You don't like this but for
the price it is worth it, and besides you are on your own time so its like
making $500 for the day which is more than the company pays you for working.
Oh, and by the way, the international flight is to Brussels and you wanted to
go to Amsterdam so there will be a two hour train trip at about $50 on the other
end. Again you say OK and reduce that daily pay to $450 - still enough to pay
for some extra things you wanted to buy in Europe but felt you couldn't afford.
In the end you changed the days of travel, used a less than a direct route and
took considerable extra time in transit, all to save $450. The funny thing is
you are happy, particularly so when you brag to your seat mate about your price
and find that he paid $1,200.
All these peculiarities in planning and paying for airline trips arise from
the imperatives of the airline business and the route systems and pricing
practices that have evolved to meet them.
>back to top
|
| Hub-and-Spoke systems replace Point-to-Point |
|
When the industry was regulated building a route system could be done only by
participating in all of the numerous route award proceedings that were held by
the CAB. These were, as noted, quasi-legal proceedings, the results of which
were almost never based on economics but on vague government policy objectives
such as balancing competition. By the nature of the process all of these routes
were point-to-point, meaning they connected one city to another, so a passenger
with a complex itinerary involving several cities often had to transfer to
another airline to do it. He could buy the entire ticket from the original
airline and then "interline" with another airline at the connecting city.
Following the 1978 Deregulation Act airlines quickly began to change their route
systems to build up those regions where they were strong and eliminate routes
where they were weak. The adopted strategy is called hub-and-spoke, and it
became the basis for building a system because it enabled an airline to compete
more effectively in a particular city or region of the country.
The hub strategy is based on having a large number of flights into and out of
an airport, the hub, within about a two hour period, a process that is then
repeated several times a day. Each of these periods is called a "bank", although
at the largest hubs there are now so many banks that it has become difficult to
identify specific ones and this has led to the concept, and term, "continuous
hubbing". The hub process enables passengers in any city, the spokes of the
system, to have one stop or two stop service several times a day to just about
anywhere in the country on the same airline. The system evolved because most
cities do not have enough traffic to support point-to-point service to any but
the largest metropolitan areas, and then often with just one flight a day. By
using a hub an airline can provide those cities with several daily flights to
and from the hub, so passengers can connect, at the hub, with one of several
daily flights going to their final destination. The passenger thus gets a much
greater choice of frequencies while the airline obtains a higher load factor by
consolidating passengers going to or from many cities onto one flight.
A not incidental benefit for the airline is that they gain greater control
over their markets and do not have to share the revenue with others as they did
when interlining was common. Much has been written about the economics of hub
operations, a great deal of it negative because of the expense of operating one,
but a hub has powerful attractions. One is control over most of the traffic in
the region which directly serves the objective of controlling the supply of a
commodity product. Hubs are also the only feasible way to move the huge volumes
of traffic going to dozens of different places. This exactly describes domestic
air travel in the US, but in many parts of the world air travel takes place
largely between a few major population / business centers where point-to-point
operations work well, making hubs unnecessary. The advantages of a hub must be
measured against the fact that hubs are more expensive than point-to-point
service for both the airline and, in terms of travel time and/or cost, for many
passengers as well. This fact has limited the number of true hubs and has caused
a rebirth of point-to-point flying in a number of markets.
>back to top
|
| Point-to-Point Stages a Comeback |
|
By their nature hubs tend to become very congested airports, and the decade
of the 1980s was the high water mark of US hub development. Since then the
number of hub airports has declined, although the very largest ones such as
Dallas, Atlanta, Chicago and Denver continue to be expanded. Overcrowded hubs,
the growth of traffic in many secondary cities as corporations moved activities
to these areas to lower their costs, and the development of new airplane types
have made point-to-point service feasible in more markets. Moreover, there isn't
a passenger anywhere that wouldn't prefer a non-stop flight to one requiring one
or more stops, so it has never been a question of the demand for this type of
service.
An early example of this shift is found on North Atlantic routes to Europe.
Through all of the 1970s and into the 1980s the Boeing 747 was the airplane of
choice in all international markets, and it is still the flagship of many
fleets. Its very large size, however, meant it was suited only to those heavily
traveled routes where a profitable load factor could be obtained, and so it
tended to move traffic between such international hubs as New York and London or
Paris where passengers connected to another flight to reach a different
destination. Beginning in 1982 with the Boeing 767 long range airplanes, much
smaller in size but offering the comfort standards of the wide body cabin made
popular by the 747, became available.
These aircraft enabled airlines to fly directly from many US points to
European cities that could not support 747 service and/or offer greater
frequency to those cities that could. Today trans-Atlantic service is largely
operated by 767s and other similar types. Now the same trend is developing in
the Pacific, because long range Boeing 777 and Airbus A-340 aircraft are
specifically designed to allow non-stop flights from all parts of the US and
Europe to almost anywhere in Asia without going through hubs such as Tokyo.
In domestic markets, largely US and European, new smaller airplanes from the
50 seat regional jets to the Boeing 717 and 737-600/700 and Airbus A-319 are
opening up the same options. Airlines in all operating environments (short haul,
long haul, domestic or international) have shown that they will always opt for
smaller airplanes with which they can offer greater frequency in preference to
larger equipment. In economic terms they are saying that the revenue and
earnings benefits of smaller aircraft and higher frequency outweigh the lower
unit cost advantage they could obtain by using large airplanes.
The proof comes in the fact that in the ten years since 1988 the average size
of the world fleet has remained unchanged at about 175 seats, while the US fleet
has shrunk to 160 seats from 168, despite all forecasts that expected it to
grow. With these new airplane types we should see much more point-to-point
flying in the future. Airlines will not only find it easier to obtain a
profitable load factor and yield on the smaller number of seats they contain but
the competitive force of passenger preference will demand it. In terms of pure
volume most traffic in the US will continue to flow through hubs, but much of
the growth is expected to be in point-to-point service.
>back to top
|
| Southwest: the Prototype Point-to-Point Airline |
|
The leading exponent of point-to-point flying is Southwest Airlines. What may
be the most famous napkin of all time is the one that Rollin King used to draw a
triangle with the cities of San Antonio, Dallas and Houston at the points. He
said to his lunch companion, Herb Kelleher, "Herb, let's start an airline".
Herb's response was "Rollin, you're crazy - let's do it". Thus was born, in
1966, the idea that became Southwest Airlines, and today it is easily the most
successful airline in the US and perhaps in the world. When it began operations
in 1971 the industry was still regulated but as Southwest served only cities in
the state of Texas it was not under the economic control of the CAB. Its example
was another intra-state airline, Pacific Southwest Airlines (now merged into
USAirways), that had been operating in California since 1949.
Southwest does not run a hub-and-spoke system but rather offers
point-to-point service with a high number of frequencies in mostly short-haul
markets at very low prices. The original concept, still the hallmark of the
company today, was to win passengers that would otherwise drive between cities
that were 300 or so miles apart. It worked, in spades. Today, thanks to
deregulation, Southwest covers a large portion of the US, and in the process
they have developed several key cities that function much like hubs. Southwest,
however, does not operate them with banks of flights like a conventional hub,
but because there are so many flights coming and going through each one it is
possible for a passenger to reach most cities in the country on Southwest,
making between one and three stops to change planes.
With their low prices this also works, but perhaps the real key to their
consistent profitability (they have not lost money since 1972, the second year
in business) is disciplined growth. They have never added too many airplanes to
the fleet too fast or tried to enter too many new markets too quickly - by
contrast, the inability to control temptation in one or the other, if not both,
of these areas is the chief reason almost all new, startup airlines have failed.
For Southwest the result of this discipline has been substantial and steady
growth, with revenue up 400% in the last ten years, and a high level of net
profits which averaged 6.6% of revenue over that time.
Southwest may be the textbook case of how an airline should be run, but its
greatest compliment might have come in 1994 when United Air Lines converted a
portion of their system into a new low fare, no frills airline called "Shuttle
by United", specifically to be able to compete against Southwest in US west
coast markets. Since then both Delta and USAirways have established similar
operations on the east coast, again largely to meet the challenge of Southwest.
For all three the routes operated are point-to-point, bypassing even the major
hubs of those airlines.
>back to top
|
| Cargo |
|
For a passenger airline cargo is a byproduct. All airlines were originally
cargo companies as the only economic activity that could support regular air
service was air mail contracts obtained from the government. That was then. Now
an airline's schedule is determined by passenger traffic flows, but the
airplanes making most of those flights have more room in the belly than is
required to carry passenger luggage, and this is available for cargo.
All of the economic characteristics described for passenger service apply to
cargo: an intermediate service of a commodity nature with marginal cost pricing.
However, as a byproduct cargo pricing can be even more marginal than that for
passengers, and this makes it particularly difficult for those airlines that are
entirely cargo carriers. That is a key reason why such cargo airlines use mostly
old airplanes which are no longer economic for passenger service and are,
therefore, cheap enough to be profitable in an all cargo fleet. Some products
can, to some extent, escape this pricing trap because they are perishable
(flowers are an example), have a time urgency (such as designer clothes), or
lend themselves to serving "just in time" inventory management which many
companies have adopted.
The ultimate example of the ability of a cargo airline to charge a premium
price for just in time delivery is the now ubiquitous FedEx. Started in 1971 it,
along with a number of competitors, has become an indispensable part of business
life throughout the world and, as is the case with the last minute business
traveler, the price of the service is usually not a relevant consideration in
deciding whether to use it.
>back to top
|
| Management by Engineers with Safety First |
|
In the early days of the industry senior management was dominated by
engineering types. These founders of the industry were aviators, and their main
interest was the airplane with the commercial aspects of carrying mail and
passengers largely an excuse for being in aviation and a reason to be able to
buy more airplanes. Nevertheless, that pioneering group led the industry from
the beginning all the way to the jet age. Along the way they developed an acute
sense of passenger service as well, but service to them largely involved such
things as better seats and food because, under regulation, pricing and marketing
(new routes) were essentially in the hands of lawyers who argued cases before
the CAB, leaving little need for them to develop skills in these areas.
Perhaps the foremost engineering concern was safety because from the earliest
days the founders knew that unless air transportation was safe few would use it.
Airline safety is somewhat like motherhood and the flag, no one can be against
it but most of the things said about it are platitudes at best and political
stump posturing at worst. Why does airline safety make such good press (it has
always been a good fallback subject for a reporter looking for a story to get
him on page one) and why, despite the superb safety record of the airline
industry, does the public still have a real fear about safety when they fly? The
answer is in our genes.
We evolved as a terrestrial animal that only feels secure when its feet are
on the ground. At one time our early ancestors were arboreal and our closest
genetic cousins, the chimps, are still comfortable climbing and sleeping in
trees. We climb trees, mostly before the age of twelve, but few of us can claim
to have no fear of the heights involved even if we are only a few feet off the
ground. On the ground we feel we are in control of our destiny but off it we are
not. Flying is the ultimate loss of control for the human primate species. Every
fiber of our genetic makeup screams at us that this is wrong, that we cannot
survive in this environment and that we must get back to land as quickly as
possible.
It is testimony to the reasoning power of our brain that it is able to
overcome this genetic message and allow most of us to feel reasonably safe in an
airplane. However, for some like John Madden the genes take over and flying is
an impossible, or at best a terrifying, experience. Yet many of these same
people, as well as a lot of others, have no concerns about driving a car at high
speed in heavy freeway traffic, an activity that is acknowledged to be much more
dangerous than flying on a commercial airplane. However, that is on land and on
land our genes tell us we are in control. This fact of human nature was well
understood by the airlines from the beginning so safety has always been a
primary, if not the primary, concern of management.
>back to top
|
| From Financial Managers to Airline Managers |
|
While engineering, and in particular safety, remain critical concerns for
airline managers, the immediate need shifted toward financial types in the 1980s
as takeovers and mergers swept the industry, and a number of financial people
became Chief Executive Officers. This went along with a rearrangement of the
competitive order following deregulation, and in the process market share became
a, if not the, key strategic objective for management. Several significant
pricing and marketing tools were developed to serve that market share objective,
notably frequent flyer programs and yield management systems, but consolidation
and market share were the chief focus.
The financial problems that followed the 1991 Gulf War were, to no small
extent, exacerbated by that obsession with market share. Partly as a
consequence, some chief executives have now come into the industry from other
fields and they bring a broader view of business priorities, with the emphasis
shifting to profit and shareholder values rather than being centered on the type
of airplane or size of market share. This brings with it a more balanced view of
the role of each activity so that costs, fleet strategy, revenue management, and
market share are all integrated to serve the end of producing a successful,
profitable business. In the process pricing and marketing, as discrete
activities, have gained a stature they generally lacked in the past.
>back to top
|
| Airline Marketing: To Whom? |
|
What is airline marketing? Remember, we are dealing with a near commodity
service where brand name is much less significant than it is for other consumer
products or services. The starting point is to determine to whom you will market
your product and where it will be sold - that is on what routes. United Air
Lines has a study showing that 6% of its customers generated 37% of its revenue.
United labels these customers the "Road Warriors" and the meaning is clear -
people that travel every week, spending almost all of their work time on the
road. At the other end of the scale 32% of the passengers produced just 9% of
revenue; these are the occasional leisure travelers for whom price is paramount.
In between these two groups there are six other categories of which three
business and one personal travel segment, more interested in service than price,
represent 35% of passengers and 40% of revenue. The remaining two are a price
conscious business segment and a moderately price sensitive personal travel
group that represented 27% of passengers but only 14% of revenue.
This breakdown is probably typical for most large US airlines, and it says
that 59% of the passengers account for just 23% of revenue. Clearly, intensive
marketing to these groups would be very unrewarding. Indeed, the real question
might be: why even operate the airplanes whose seats would be filled by them? Of
course, the issue is not that simple as most if not all of the flights in a
scheduled system must be operated to properly serve the remaining 41% that
provide 77% of the revenue. So the pricing and marketing issues become how to
attract more of the favored groups and just enough of the others to make sure
each flight departs with the highest possible load factor.
Before getting into that there is a related question, and it has to do with
the size of the airplane. The imbalance between the number of passengers and the
amount of revenue is a key element in holding down the average seat size
because, to expand on the phenomenon described earlier, greater frequency is
very valuable to the road warrior as is point-to-point service that bypasses
hubs. Moreover, with a smaller airplane a greater percentage of the seats can be
allocated to the favored groups, so it becomes both a tool to attract more
passengers of this type and to increase average yield.
>back to top
|
| Frequent Flyers: Get Them and Hold Them |
|
The first tool developed to attract, and hold, the road warrior and other
premium groups was the now ubiquitous frequent flier program. Launched by
American Airlines in 1981 these programs are now so widespread, with mileage
awards given for everything from hotels to automobile purchases, that they have
lost much of the marketing power of the early years. Still, no airline can
afford to be without one, and it remains true that programs at the largest
carriers are more valuable than others because more destinations, particularly
overseas, can be offered, although this can be somewhat overcome by having joint
programs with leading international airlines. The travel liability represented
by the outstanding mileage awards is a contentious accounting issue and finally
led to the placement of expiration dates on miles earned.
>back to top
|
| The Route Structure as a Marketing Tool |
|
It is probably fair to say that the starting point for any airline in its
marketing program is the route structure, and this usually means its hub or
hubs. In the beginning there was a proliferation of hubs as carriers believed
this was the way to gain a foothold in, and eventually dominate, new areas of
the country. Soon, however, they learned that many of these were a hub too far,
and those established in smaller cities could not develop enough traffic to be
profitable. There followed a move to cut the number of hubs and consolidate
service into "fortress" hubs such as Atlanta for Delta or Dallas for American.
Adding another flight at one of these fortress points has a multiplier effect
on all of the other flights and increases the "hub premium" that accrues to the
dominant airline. This means, for example, that an airline offering 60% of the
flights into and out of a given hub can expect to gain 70% of the traffic (these
percentages are illustrative, not actual), and this ratio rises as the
percentage of flights increases. This is a powerful marketing tool because the
gathering power of the hub sweeps up all traffic, premium and other, most of
which has a limited number of options to fly on other carriers to meet its
travel needs. Once the airline has gained control of the passengers the
remaining job is to price the product to its best advantage.
>back to top
|
| Yield Management - Keystone of the Marketing Program |
|
Without doubt the most important marketing and pricing tool in the industry
is yield management. This was developed initially in the early 1980s, and at its
most elemental level it is not a system for selling seats but rather is a "don't
sell" system. That is, the essential concept of yield management is founded on
the fact that usually the earlier a passenger books and pays for a trip the
lower the price he/she will be able to obtain. Moreover, it is likely that most
of these long lead time buyers will be traveling for personal reasons, such as
vacations or family holiday visits, and thus are very interested in getting the
lowest price and are willing to meet the restrictions that apply to those prices
such as staying over a Saturday night before the return trip. These passengers
are part of the 59% that produce less than one quarter of the revenue. The
airline wants to serve them but not at the expense of the later booking business
traveler who is willing to pay a higher price and doesn't want to, or can't,
meet the restrictions that apply to lower ones.
The yield management program must limit the number of seats sold to the early
birds, this is the "don't sell" aspect, so that inventory is available closer to
the flight's departure date to serve the premium price buyer. Of course, on the
day of departure any seats that are not sold are about to become worthless so in
the last hour before the flight the price again drops as those seats are offered
to "stand by" passengers willing to take the risk and uncertainty that such
seats will be available. On the other hand, if more seats have been sold than
there are seats on the airplane, you will hear the familiar announcement by gate
agents offering free tickets or a cash bonus to anyone willing to give up their
seat. Yield management programs allow overbooking based on past history of the
number of passengers that are likely not to show up for a flight, but in these
days of record high load factors it is becoming more difficult to rely on that
history. Both empty seats and overbooking are expensive for an airline, although
overbooking is the only one with a direct cost, and yield management walks a
fine line in trying to keep both to a minimum.
It all sounds simple, but consider that each airline has several hundred
flights every day, and every one of them has a different profile of the type,
and number, of passenger that normally uses them. Then multiply that daily total
by up to 365 days, since some people book a year in advance, and the magnitude
of a job which can only be done with massive computer power becomes apparent.
Flights at 5:00PM on Friday have a very different volume and mix of passengers
from those at 1:00PM on Tuesday, both are different if the flight is departing
from a major hub or a small spoke city, and all of them are different in
February than they are in August. (There is a story told by the comic Myron
Cohen where the punch line is "everybody got to be somewhere". Well, every
airplane got to be somewhere all day, every day, and some of those somewheres
produce much more traffic than others).
The yield managers use elaborate mathematical models to assist in the
determination of how many seats on each flight should be allocated to various
price "buckets", and these quantities are continuously updated as seats are sold
through travel agents, company reservation systems, and electronic systems over
the internet. In the end, however, yield management is as much an art as a
science, and the manager is often faced with anomalies that cause bookings on a
particular flight to depart from the established profile. This requires changing
the program for that flight and in making such changes the manager has to use
judgment based on experience.
Over the years the cumulative effect of these judgments, and of experience
with the underlying math, has refined the yield management system to the point
where the airline has become much more adept at predicting traffic flows for all
types of passengers. The rewards of this knowledge are that an airline is now
better able to match airplane size with market needs and obtain higher load
factors on all flights. In 1991 the domestic operations of the Major US airlines
had a load factor of 61.3%, but just six years later, in 1997, the domestic load
factor was 69.6%. This more than eight point increase had never happened before.
From the beginning of the jet age until the mid 1980s the annual domestic load
factor wandered between 55% and 60% with only occasional years above or below
that range, while in the late 1980s it held level at just over 60%.
The ability of the industry to achieve load factors once thought to be
impossible without incurring severe traffic spill is a direct result of improved
yield management. They were achieved despite a relatively modest 4.2% annual
rate of domestic traffic growth during those years, so the average ASM capacity
growth could be limited to just 2% a year. Therefore, revenue per flight and
RASM (revenue per available seat mile) grew without a significant rise in yield,
which was up just 0.8% a year over that time, and airlines were able to avoid a
considerable amount of capital spending for additional aircraft which would have
been required had loads remained in the 60% area. It is not much of an
overstatement to say that the industry earnings recovery from the huge losses of
the early 1990s to the record level of 1997 is due primarily to better yield
management.
>back to top
|
| Reprise - The Airline Trip from a Passenger's Perspective |
|
When visiting your company's home office you work out at the health spa and
find next to you the recently retired chief executive officer of the airline on
which you recently made your trip to Europe. You chat, and you tell him about
the things you found peculiar about your recent two trips. He explains them in
much the same way as what you have just read, but you say there are other things
that bother you. He has free time so suggests lunch.
The first thing you bring up is the fact that the trip from New York to
Brussels was on Sabena, the national airline of Belgium, although it was listed,
even on the airport announcement board in Brussels, as being a flight on his
airline. You also mention a newspaper article that said the government was
requiring his company to give up landing and takeoff slots at one of the crowded
airports - you say you thought the government was out of the airline regulatory
business. Then, when you were in his New York terminal, you noticed there was a
separate area for a service called a shuttle and wondered what that was and how
it fits with the rest of the airline. He sighs, sits back, and begins a dialogue
that consumes the afternoon. Actually he expects to enjoy the experience, since
he started in the industry in the 1940s as a baggage handler just out of the
Army and he already misses the day-to-day excitement of the business.
>back to top
|
| A Global Industry Learns to Compete Globally |
|
During the 1980s consolidation in the US involved mergers and this, along
with the financial problems that came in the wake of the Gulf War, thinned out
the industry leaving three giant air transport systems (American, Delta, and
United), three other large systems (Continental, Northwest, and USAirways) and
three smaller ones (Alaska, American West, and TWA) along with, of course, the
ever expanding Southwest. In the breakup of Pan Am and Eastern in the early
1990s American acquired the Latin America operation of the latter, making them
the largest US carrier in the region. Delta acquired the European routes of Pan
Am while United obtained most of the Pan Am Latin America division. Well before
this, in 1986, United had purchased the Pan Am Pacific operation. As a result
the three giant systems, which accounted for 55% of the Major's domestic traffic
in 1997, now held 66% of the international business and that made them major
players in the global air transport market. In recent years most of the growth
for all three has been in these international systems.
All of the economic forces and characteristics that pertain to in the
domestic air travel market apply to these international routes as well, but it
quickly became apparent that mergers were not a feasible way to gain a stronger
international market position. For one thing US law prohibits a foreign airline
from owning a controlling interest in a US airline, and other countries are no
more eager to see a US airline own one of theirs even should their law permit
it. Another method had to evolve, and that was code sharing alliances.
Alliances can range from a loose agreement to cooperate in some markets and
share frequent flyer programs to an almost complete integration of schedules
between the two airlines involved - somewhat like a merger without the financial
aspects. Most of the recent alliances are closer to the latter than the former
with the most significant proposal being that between American and British
Airways. This agreement encountered severe regulatory problems at the European
Commission because the two airlines will have about 60% of the total US/England
market, and 70% of the New York/London portion, but it has been approved subject
to the surrender of over 250 weekly takeoff and landing slots at the two chief
London airports. This condition will not, however, prevent the companies from
achieving the economic objective of market domination and hub premium that have
proven to be so valuable at large domestic hubs.
The other large US/European alliances are the Star group of United, Lufthansa
and Scandinavian (SAS), and Delta in two groups, one with Air France and one
with Sabena and Swissair - that trip to Brussels was within this group which is
why you saw the Delta flight number on the Brussels announcement board. With
these alliances the US/European market is now largely in the hands of three
giant systems, and all of the other airlines on both sides of the Atlantic are
likely to be in a permanent minority position. All of those other airlines, as
well as the participants in the three giant systems, have alliances in other
parts of the world such as Latin America and Asia, but none of those
relationships are as fully developed as the big three between this country and
Europe.
>back to top
|
| Alliances go Domestic |
|
For some time analysts have speculated about the possibility of more mergers
in the domestic industry, but they have not happened. One reason is that any
merger involving one of the big three would very probably encounter antitrust
objections, but the major barrier is labor. Any combination would envision a
reduction in the combined number of employees in order to realize the necessary
financial benefits of the takeover, and labor knows this very well. In 1996,
when USAirways was in financial difficulty, they offered themselves to both
United and American and both declined, primarily because of the great difficulty
they would have integrating the seniority lists of pilots and other labor groups
even if there were no significant layoffs. Then, early in 1998, Continental and
Northwest announced an alliance that would essentially bind their two systems
into one without having to deal with the problems raised by a merger. This was
quickly followed by a similar move between Delta and United and between American
and USAirways, meaning that the six largest US carriers are evolving into three
systems and two of those systems include the participants in all three of the
largest European groups as well. Truly, the age of the mega-global air transport
system is upon us.
That is if all goes well. While the three domestic alliances are not mergers,
they raise the same questions, particularly the one involving Delta and United,
and it is not clear what action, if any, the government and/or labor will take
to limit or even prohibit these combinations. What is clear is that those
alliances would make life much more difficult for most other airlines, so strong
opposition can be expected from that quarter.
>back to top
|
| Government Still a Key Player |
|
Mergers or alliances between or among airlines in this country or in Europe
are subject to the same governmental review and approval that apply to similar
proposals in any industry under laws that govern antitrust or anti-competitive
behavior. Until a few years ago this oversight for airlines was entirely in the
hands of the Department of Transportation but now the Department of Justice has
the greater voice. In Europe this oversight is new as it came only with the full
development of the European Union, and its powers in this area are lodged with
the Economic Commission (EC). The merger of Boeing and McDonnell Douglas in 1997
encountered much stiffer resistance at the EC than it did with the US Justice
Department.
Although economic regulation over routes and air fares was abolished in 1978,
the government remains a major factor in the industry apart from antitrust, and
all of it is administered by the FAA and DoT. All airlines must be certified as
"fit", meaning that the officers must have the experience to operate an airline
and company operating systems must be adequate to maintain and operate the
aircraft safely. All pilots, commercial and other, are licensed by the
government, have to pass regular physical exams, and must retire from commercial
flying at age 60. Maintenance personnel are also licensed, as are the
maintenance facilities and every airplane part that is replaced during
maintenance work. Every aircraft and its parts must have a complete paper trail
that government inspectors examine more or less regularly, and most of the fines
imposed on airlines are for shortcomings in the maintenance of this
documentation.
Then there is the airport and airways air traffic control system - the
interstate highway network of the air. Air traffic controllers are government
employees which is why, when they went on strike in 1981, President Reagan
terminated two-thirds of the work force for violating the prohibition against
strikes by government employees. Airlines file flight plans before departure and
can modify them only upon approval of the traffic controller. There is a new
concept called "free flight" being discussed that would allow aircraft the
discretion to use more direct routes without staying in the rigid corridors now
prescribed, and reduce in-route traffic control to one of maintaining airplane
to airplane separation, but for now that remains a proposal.
The most intense traffic control work comes in the terminal, or airport, area
and that is where most weather or other delays occur. Delays are most frequent
at major hub and large metropolitan airports and several of these, such as
LaGuardia and Kennedy in New York, O'Hare in Chicago and National in Washington,
have become so crowded that "slot" controls have been imposed. These controls
place a limit on the number of landings and takeoffs (each one being a slot)
that are permitted within a given time period and that leads to a shortage of
slots relative to demand. This makes all slots at controlled airports very
valuable to the airline that has them, but whether having them means owning them
is a controversial issue. Some such slots have been sold, and those sales have
been allowed to stand, but in a few cases the DoT has required airlines to give
up such slots without compensation to make room for new airlines that otherwise
could not serve the city in question in the prime traffic hours of the day. This
is what happened at London's Heathrow and Gatwick airports as the price for EC
approval of the American/British Airways alliance.
Probably the most important government involvement, at least so far as the
passenger is concerned, is the area of airline safety. The investigation of
accidents, fatal or otherwise, is in the hands of the independent National
Transportation Safety Board (NTSB). If they determine that some changes in
airplane design or systems are needed to prevent a repeat accident their
conclusions are not binding, but must be implemented by the FAA in the form of
an Airworthness Directive (AD). There are several levels of urgency in these ADs
from some that can be accomplished at the next regular C or D check to those
that must be done immediately, with all airplanes of the type involved grounded
until the work is completed. As might be expected, the NTSB and FAA are not
always on the same page over these issues with the former being much more
conservative than the latter. The FAA considers the economic effect of any
recommendations on the airlines and/or passengers in addition to the pure safety
factor. An example of one of the more prominent of these differences is that of
requiring child seats as is the case in automobiles. No one questions the
greater security provided by these seats, but the economic dilemma becomes clear
when you realize that this means parents must buy a seat for the infant who now
flies free and sits on their lap unless the adjacent seat happens to be vacant.
Safety is often not an absolute black or white thing.
Then there is airplane noise. Once upon a time airports were out in the
country, but urban development, and the economic pull of the airport itself,
have caused most of them to become surrounded by homes and businesses. People
don't like noise, particularly near their homes, and people vote. Airplanes make
lots of noise, and they don't vote. The result is predictable. Political
pressure led to legislation requiring airlines worldwide to reduce the noise
level of their aircraft in the 1970s and again in the 1980s. This latest
standard, which must be met in the US by the end of 1999, is called Stage III
and a similar noise reduction must be achieved in most of the rest of the world
by the end of 2002. The effect of these regulations is to require that
substantial amounts be spent by airlines to modify existing aircraft engines
with hushkits, or to dispose of those aircraft and buy new equipment. Moreover,
no one believes that Stage III is the end of it. Standards for a proposed Stage
IV already exist and some airports in the US and Europe require airplanes
operating there to approach, if not reach, that Stage IV level. All these noise
levels are denominated in decibels and are measured three ways: takeoff noise a
certain distance from the end of the runway, landing noise at a certain distance
from the beginning of the runway, and sideline noise measured a certain distance
to the right and left of the runway. Each airplane type has a decibel level
established for each measurement which it must be meet to conform with the
requirements.
Finally, there is a regular stream of complaints in Congress, and from some
consumer groups, questioning whether government shouldn't consider some economic
re-regulation of the airlines. Usually this arises because some city feels
shortchanged in its air service, an airline feels it is being unfairly squeezed
by one of the giants, or a consumer group feels that air fares are too high in
certain markets. It isn't that any of these groups are necessarily wrong, it's
just that no market is perfect much as we may wish it so. A vast majority of
interest groups, and all of the airlines, believe that any really necessary
changes can be accomplished within the current system rather than turning back
the clock to a world that clearly didn't serve the best interests of either the
airlines or the traveling public. Economic re-regulation is not a realistic risk
at this time, but all parties in the equation must be on constant guard to be
sure it doesn't become one.
>back to top
|
| Shuttles - An Airline within an Airline |
|
On April 30, 1961 Eastern Air Lines began a shuttle service between New
York/Boston and New York/Washington. There had been some earlier experiments
with the idea, but only Eastern had the unique concept of a guaranteed seat for
anyone who arrived at the gate before the scheduled departure time, with or
without a reservation, even if that meant rolling out another airplane. The
stories of these second sections flying with just one passenger were legion, and
probably mostly apocryphal, but Eastern did honor the promise and often they
went out with very few passengers, if rarely just one. Eastern, of course, could
not predict demand and so had to deal with such things as the entire Boston
Symphony orchestra showing up late one night to fly home after a concert in New
York. Needless to say, the service was very expensive to operate as extra
airplanes and crews always had to be on hand even if they were used
infrequently. But that was all right because, for the passenger, the service was
much more valuable than the standard reserved seat system and it took the "on
demand" concept to its ultimate extreme. However, Eastern initially thought the
shuttle was a downgrade as the amenities were few, and they priced it at a
discount to regular flights causing it to lose money in the early years. As time
passed the true value of the shuttle became apparent, and today it is priced at
a significant premium over regular flights of similar distance.
The Eastern shuttle dominated the northeast corridor by itself until Pan
American launched its version in 1986. With Eastern operating every hour on the
hour Pan Am scheduled its to leave on the half hour to both Boston and
Washington using New York's original LaGuardia marine terminal (it was called
marine because it was the base for transatlantic flights by Pan Am starting in
1939 with Boeing 314 flying boats from Long Island Sound). It is somewhat ironic
that both shuttles were started by airlines that failed in the early 1990s. The
old Eastern shuttle is now part of USAirways, while the Pan Am operation is now
part of Delta. Both continue to function like a separate company within a
company, and the USAirways shuttle is indeed a separate airline with its own
certificate, using aircraft and personnel that are dedicated to the shuttle
alone. There are no other true shuttle operations with the guaranteed seat
feature in this country but British Airways has a near likeness between London
and several English and Scottish cities.
>back to top
|
| Express Airlines - A New Type of Airline within an Airline |
|
Lately, a new type of airline within an airline has emerged - United's
Shuttle by United on the Pacific coast, Delta's Delta Express in
FloridaNortheast/Midwest markets, and USAirway's Metrojet also between Florida
and Northeast points. The motive for all three can be summed up in one word -
Southwest. As that airline expanded out of its Texas base following
deregulation, it first went to California and other west coast points with its
short haul, high frequency, low fare formula and soon dominated those markets.
Next it moved north through St. Louis to Chicago, making Nashville a key
junction point for the system, and then moved east where Baltimore became the
eastern junction. With the great appeal of its type of service to the leisure
traveler it was only a matter of time before they invaded Florida, tying those
cities to Nashville, Baltimore, and other points on the system, and this was
done in 1996. Finally, Southwest entered New England with service to Providence,
Rhode Island, and so covered most of the country with the notable exception of
New York City. They have so far avoided New York because air traffic congestion
and delays would seriously impact one of Southwest's key operating strategies -
taking only fifteen minutes between the time an airplane arrives at the gate
until it departs.
This relentless expansion of the Southwest system placed great competitive
pressure on airlines already serving the areas, and their answer, first by
United, was these new express services. (It may be a stretch, but if giant
airlines are like 600 pound Gorillas that can go and sit wherever they want then
Southwest is like a 100 pound Velociraptor that eats Gorillas) In all three
cases it was necessary to negotiate special wage rates with the unions so that
the costs could be close to those of Southwest and that, along with the
dedication of some airplanes to the express system, made them the company within
a company. It is important to note, however, that they are not separate
airlines, even though they may be subsidiaries from a corporate structure
standpoint, as they do not have a separate operating certificate from the DoT.
The oldest one, Express by United, appears to have stemmed the market share
erosion on the Pacific Coast, but it has not recaptured any meaningful amount of
that which was lost. For the others it is too soon to tell what the competitive
results will be.
>back to top
|
|
As often as not the motive to buy an airline, or start a new one, is not
profit but ego. It is very similar to the ego that drives men (not women) to buy
professional football or baseball teams - it brings a high degree of public
visibility to someone who made their fortune in much more mundane activities.
There is a story that when Carl Icahn, the successful corporate raider, bought
TWA in 1985 he danced around his office with a TWA baseball cap on proclaiming,
"We bought ourselves an airline, We bought ourselves an airline"! The fact that
he spent the better part of the next ten years trying to extract himself from
the tar pit he had gotten into has not deterred others, and there have been
plenty of investors willing to put capital into new, startup airlines with
almost all of that capital sinking like the Titanic, never to be seen again.
Airlines, whether they are new ones or old ones, eat capital.
>back to top
|
| The Need for Capital |
|
Air transportation is a service and thus it is very labor intensive. Labor
costs amount to some 36% of total expenses, and with fuel at about 13% and
commissions to travel agents at around 8%, these three categories account for
57% of total costs for a typical company. However, unlike most service
industries, airlines are also very capital intensive. Depreciation and equipment
rentals account for over 14% of expenses making facilities the second largest
expense item. Moreover, the need for substantial amounts of capital has a
profound impact on the balance sheet and on cash flow because, over time, the
industry has been able to generate only about half of its capital needs from
internal cash flow. Thus, the debt to equity ratio for a healthy airline is
usually in the neighborhood of one to one and runs much higher at those which
are financially weak.
The ceaseless quest for capital by almost all airlines is complicated by
their generally poor earnings record. Over the last 35 years, which covers
almost all of the jet aircraft age, the net profit margin for the world's
airlines was 0.3%. Even if we exclude the four terrible years of 1990 to 1993
the average margin is only 1.3%, and this gives substance to our earlier comment
about not making money carrying people for hire. The US industry cannot take any
comfort from the fact that their numbers are a little better at 0.5% and 1.6%,
respectively, for those years with and without 1990 to 1993. Considering that 5%
is often considered a minimum profit margin for most industries, this is a truly
dismal record. The wonder is that the airlines have been able to attract any
capital at all much less the substantial amounts needed to finance the equipment
that was purchased. Over the last ten years capital expenditures for the world's
airlines were about $340 billion of which a little less than half came from
internal cash flow, leaving $174 billion to be raised from the capital markets.
Let's quickly dispose of a myth. There is no such thing as a capital shortage
although this term is often used in discussions of airline capital requirements.
A shortage cannot exist in this kind of narrow, single industry situation. There
is a supply of capital, at a price, and a demand for capital, also at a price.
The amount of capital that is actually provided to the airlines is determined by
the point where the two price objectives intersect. Demand for capital at lower
prices does not get satisfied, but it is not real demand either. It is a want or
a desire, but in economic terms it is not real demand. Similarly, capital
offered at higher prices is not employed here and must seek other investment
opportunities that may be prepared to pay the asking price. If airline cash flow
cannot support the amount of desired spending then either those spending plans
must be reduced, as they were in the early 1990s when the industry was losing
money, or new sources of financing must be found, and for the airlines that was
leasing.
>back to top
|
| Leasing to the Rescue |
|
The $174 billion was raised, and the airplanes were acquired, but only
because a new financing tool emerged that was based not on the credit of the
airline but on the asset and market value of the airplane. The aircraft leasing
industry did not really exist until the mid 1980s, but since then it has grown
until in 1997 about 46% of the entire world airline fleet of 12,000 airplanes
are leased.
Leasing became popular because the commercial airplane is a very unique type
of capital equipment. All airlines in the world use the same types of aircraft,
and there are a relatively small number of types. Also, the airplane is the only
form of capital equipment that can be delivered to a buyer or operator anywhere
in the world within a day and get there under its own power. These
characteristics mean that investors not only have a world market at their
disposal but one that is relatively liquid since there are a large number of
transactions in most types every year. Finally, the value of each type can be
readily determined since the revenue potential and operating costs, and thus
earning power, of the airplane can be calculated with considerable accuracy.
Discounting this earning power over the expected life of the asset gives a base
value; the actual market price will range above or below this value depending on
supply/demand conditions in the market generally and for that specific type.
The operating lease business was essentially founded by International Lease
Finance in the early 1970s and today many companies are in the field. An
operating lease means that the lessor retains ownership of the asset and rents
it to the airline for a short or long period of time; by contrast in a finance
lease, which has an older history, the airline has an option to buy the airplane
at the end of the lease term which is usually fifteen years or more, so it is,
in effect, just another way of financing the purchase of the equipment. Many
variations on this theme have evolved, but for the airlines the key point is
that much of the job of creating and finding capital has been taken over by
parties other than the airlines or the manufacturers.
>back to top
|
| Outsourcing: How Much and What? |
|
There is a school of thought that says an airline should outsource many of
its activities not just a large part of its capital formation. Some airlines do
this now with their aircraft and engine maintenance, food service, and more
recently, the computer based reservation system (not yield management, just the
booking system). The logic is that specialists can do these jobs much more
efficiently than all but the largest airlines, and the carriers have enough to
do just operating the aircraft and servicing the passengers. With cost control
now one of the highest priorities for all airline management's decisions about
what functions can or should be outsourced will be a key question for the
companies and their advisors in coming years. In many cases pride and the "we've
always done it this way" syndrome will be the barrier to overcome if change is
deemed necessary.
>back to top
|
| Organized Labor's Effect on Airline Management Decisions |
|
The other barrier is labor. Recently, when several airlines purchased 50 seat
regional jets for use by their commuter carriers, the pilots at the parent
airlines forced the companies to limit the markets in which those jets could
operate and/or the number of such jets the commuter could have. This action
means that management cannot realize the full economic benefits that could be
obtained through the use of this equipment. Similar barriers exist in connection
with most outsourcing decisions management may desire to make.
Airline labor unions are very strong. This dates from the days of regulation
when airlines had little incentive to resist labor demands for higher pay or
inefficient work rule standards since any higher costs that resulted could be
passed on to the consumer through the fare setting system which accepted those
costs and allowed the airline a rate of return on them. (The situation is
further complicated by the fact that airlines operate under the Railway Labor
Act which is very different from, and allows management less flexibility than,
the law that governs labor relations in all other industries - except railroads,
of course). Labor's strength also comes because airlines are very vulnerable to
strikes, particularly by the pilots, which invariably shut down the company,
causing a significant loss of revenue. As often as not labor/management
conflicts are not about pay but are about work rules and employment levels, and
this goes directly to the heart of the "do it here or outsource" debate. Labor's
opposition makes it likely that some outsource moves which would be justified on
economic grounds will not be possible.
>back to top
|
| The Financial Statements |
|
In addition to quarterly and annual reports all airlines file financial and
operating data with the Department of Transportation in a report called Form 41.
This consists of a series of monthly and quarterly schedules that are much more
detailed than the material in any company reports.
The Form 41 originated in the early days of the CAB when this information was
an essential ingredient of economic regulation. While the CAB was eliminated
after deregulation the Form 41 was not as the government still considered it
necessary to gather this data to fulfill its ongoing responsibility over such
things as safety, adequate service to small communities and negotiation of
bilateral agreements with other countries. There is an enormous amount of data
in the Form 41 and all analysts access it through one of several computer time
share service companies that buy the tapes from the government. The financial
portion of Form 41 is based on an accounting system established by the
government and therefore is somewhat different from that used by companies,
whose reports follow generally accepted accounting principles (GAAP) standards.
Airlines always say that they do not use the Form 41 system in their management
of the business, but for outsiders the expense detail it contains is far
superior to company reports, and is the only source for much of the operating
data such as miles and hours flown, etc.
>back to top
|
| The Profit Equation - A Tool for Airline Analysis |
|
It is helpful for analysts to have a matrix that allows them to array key
economic variables for a company in a format that illuminates trends and
highlights areas where problems may exist. Airline analysts generally begin by
examining four elements that, individually or together, describe what factors
were responsible for earnings growth or decline in a particular period. A
suggested matrix for these elements will be called the "Profit Equation"; that
term, and this methodology, is not standard among analysts but the concepts are
used by all of them in one form or another.
The revenue stream is essentially made up of two elements, traffic (RPMs) and
yield (for this purpose cargo and other revenue are ignored), and expenses also
consist of two elements, capacity (ASMs) and unit cost per ASM. After
calculating the year over year percentage change for each of the four factors on
a quarterly or annual basis, the results are arrayed as follows: subtract the
percentage for ASMs from that for RPMs and subtract the percentage for unit cost
from yield. Then add together the remainders of both pairs. The result will be
either a positive or negative number of percentage points for each pair of
factors, and for the two pairs combined. These sums can be called the "spread".
They are no longer the percentage of anything as, of course, percentages cannot
be added together, but they do become a useful tool
The point of the exercise is to see whether changes in operating income were
caused by physical (traffic and capacity) or financial factors. For example,
from the first quarter of 1996 through the third quarter of 1997 almost all of
the earnings improvement was due to a positive relationship between RPMs and
ASMs, in other words, to a higher load factor, and this overcame a generally
negative yield to unit cost relationship. As we proceed with this discussion we
will explore the nature and importance of each of these four elements in the
profit equation.
>back to top
|
| Airlines Not Considered part of a Core Investment Program |
|
The first thing to understand about airline stocks is that they are viewed by
most portfolio managers as opportunistic, usually short term, holdings that are
not part of a basic investment strategy. The reason is the extreme volatility of
these stocks (high beta) and the fact that most of the time the poor earnings
record has made conventional analysis based on such things as price/earnings
ratios relatively meaningless. That said, the airline group has outperformed the
S&P 500 index in fourteen of the last twenty-five years and in just seven of
those years has the performance been substantially worse than that average.
Moreover, over that entire time the compound annual rate of gain for the Major
passenger airlines was 8.7% compared with 8.3% for the S&P, so their
reputation might seem to be somewhat undeserved. However, this is a perfect
example of the old saying about liars and statistics, since just a year earlier,
at the end of 1996, this measurement shows airlines underperforming the S&P,
and three years ago the then 22 year record was an average annual return of 3.6%
for airlines vs. 5.8% for the S&P. From 1994 through 1997 portfolio managers
had to own airline stocks as they were up 271% while the S&P rose 111%, but
that doesn't mean they do, or should, see the group differently. Seven stock
crashes in twenty-five years is often enough to keep portfolio managers wary,
and then consider that since 1978 airlines have not outperformed the S&P for
more than two consecutive years until they did so for the third year in 1997. It
is unlikely that the recent performance will make many investors shift their
historic view from seeing airline stocks as opportunistic holdings to one of
considering them part of a core investment program.
Airline stocks are also viewed as early cycle stocks in that their best
performance is expected in the early years of an economic recovery. To a
significant degree this is due to the fact that five of those seven years when
the stocks crashed (relative to the S&P) were just before or during an
economic recession. Sometimes the group was very cheap, even as low as four to
five times earnings, in the year before they underperformed by a large amount,
while in four of the seven years when the airlines outperformed the S&P by
more than fifteen percentage points the industry actually posted a net loss. All
of this makes it clear that the conventional approach to stock valuation doesn't
work well for the airlines. So if that doesn't, what does?
>back to top
|
| The Big Picture - Traffic First |
|
Airline analysts, like analysts in all other industries, love to gather the
most minute facts about the companies they cover, but here, perhaps more than
for most groups, the basic adage of security analysis applies: any research that
helps one reach a decision about whether to buy or sell a stock is invaluable
but any research that goes beyond that point is a waste of time. Of course, it
is very difficult to tell just where that marginal amount of research begins,
but airline stock behavior tells us that getting the big industry issues right
are much more likely to lead to successful investment decisions than will
knowledge of small company details.
The biggest of those big issues is the state of the general economy,
particularly the prospect of a recession. No event will rob airlines of market
value more quickly than the concern that a recession may be near at hand, and
airline analysts have a powerful insight into this eventuality through watching
traffic trends. Airline traffic is not an official leading economic indicator,
but it could be since it is a mirror of both business activity and consumer
confidence. For this reason the analyst must closely watch monthly traffic
trends in terms of the year over year percentage growth and the seasonally
adjusted pattern to detect signs of weakness as early as possible. Or, if the
economy is in a recession, signs of recovery. These will be the first signals
that a significant sell or buy opportunity is developing. In many respects the
major turns are easier to read than the years in between when the economy is
growing nicely and the pattern of traffic is showing more or less steady if
moderate growth. This is when other factors become much more relevant.
>back to top
|
| Jet Fuel - the Wild Card |
|
In terms of the impact on stock prices, if not so much on earnings, few
factors are mor | | | |